This Privacy Policy describes how CTBET collects, processes, stores, and protects personal information belonging to players who register, access their accounts, or use any services associated with our casino. By creating an account or logging in, you acknowledge the practices outlined in this document. We operate in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and applicable amendments effective in 2026.
We collect personal data necessary to verify your identity, process transactions, and comply with regulatory obligations. The categories of information gathered include:
Information is collected directly when you provide it during registration, verification, or correspondence, and indirectly through cookies and analytics tools embedded in our services.
CTBET processes personal data for the following purposes:
Processing activities are conducted under one or more of the following legal grounds: performance of a contract, compliance with statutory obligations, protection of vital interests, and our legitimate business interests in operating a secure casino environment. Where consent is required — for example, for direct marketing communications — we will request it explicitly, and you may withdraw consent at any time.
Personal information is not sold to third parties. Disclosure may occur in limited circumstances, including:
All third parties handling your data are bound by confidentiality obligations and security standards consistent with this policy.
Some service providers may process data outside Australia. Where cross-border transfers occur, we apply contractual safeguards and ensure recipient jurisdictions maintain data protection standards substantially similar to those required under Australian law.
We retain personal data for as long as your account remains active and for a minimum of seven years following account closure, in accordance with anti-money laundering and taxation requirements. Records related to self-exclusion requests may be retained indefinitely to enforce responsible gambling commitments.
CTBET employs technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption, segregated databases, multi-factor authentication, intrusion detection systems, and regular security audits conducted by independent assessors.
As a player residing in Australia, you have the right to:
Requests should be submitted through your account dashboard or by contacting our support team using the channels listed within the platform's help section.
Our services use cookies, pixels, and similar tracking technologies to authenticate sessions, remember preferences, and analyse usage patterns. You may adjust cookie settings within your browser, though disabling essential cookies may impair functionality, including login access.
We may revise this Privacy Policy to reflect operational, legal, or regulatory changes. Material amendments will be notified through email or in-account messages no less than 30 days before they take effect. Continued use of CTBET following the effective date constitutes acknowledgement of the updated terms.
For privacy-related inquiries, data access requests, or complaints, contact our Data Protection Officer through the secure messaging system available after login. Responses are issued within 30 calendar days of receipt.
